Delivery & Returns Information
Our products are dispatched between Monday-Sunday, and they are sent via delivery service with our courier partners. Orders need to be received by 13.00 hours to qualify for next day delivery. If orders are received after 13.00, they will be sent out on the next working day.
For example, an order received Tuesday at 11.00hrs, this will be sent out Tuesday and you should receive it on Wednesday. If an order is received on Tuesday at 15.00hrs this will be sent out Wednesday and you should receive it on Thursday.
You will receive an email and text confirmation upon placing an order and we will contact you with an estimated arrival time of delivery on the day of delivery. Therefore, you must leave a mobile telephone number and an email address for the recipient. Our deliveries will require a signature unless a safe place is stated otherwise, however, we cannot accept liability if your product is damaged or stolen from the stated safe place. Proof of age may also be required on receipt of alcohol.
Looking for something quickly? Use these links below to find what you’re looking for:
Non-Delivery
Changes to your Order
Cancellation Policy
Quality
Damages
Product Availability & Substitution
Other Issues
Returns
Age Verification
Non-Delivery
We are unable to offer any refunds if your parcel does not arrive with you on time if you have failed to provide safe place instructions or a mobile telephone number and an email address for updates and notifications.
Whilst we do everything we can to make sure our parcels are delivered, sometimes mistakes do happen, and deliveries don’t arrive. If we fail to deliver your order (i.e., if your parcel has not arrived on their intended delivery date) we will need to be notified within 24hrs. We then will send you a free replacement on our next available delivery date, or a refund. If we offer you a refund, we will refund you the full amount paid within 3-5 business days on the payment card used to make the purchase.
Changes to your order
If you wish to change your order, please do so by contacting us at orders@a-night-in.co.uk, We’ll always do our best to make last-minute changes for you, but we can only guarantee changes that are requested within 24 hours before midday of the scheduled delivery day. Failure to do so will result in the lapse of any rights to a refund or re-delivery.
Cancellation policy
To cancel your order, please let us know within 24 hours before midday of the scheduled delivery day, by contacting us at orders@a-night-in.co.uk and we’ll be happy to provide a full refund. Failure to do so will result in the lapse of any rights to a refund or re-delivery.
Quality
Whilst we endeavour to give you the best quality products in your parcel, If our product doesn’t meet our quality standards, then please contact our Customer Support team at Orders@a-night-in.co.uk to let us know. If, at our sole discretion, the food does not meet our high standards, we will give you the choice of a free replacement at our next available delivery date, or a refund. Please note that for a refund, an email with a clear, visible, photo of the product with packaging will need to be provided within 24hrs of receipt. If we offer you a refund, we will refund you the full amount within 3-5 days to the payment card used to make the purchase.
Damages
Whilst our parcels are packed very carefully to ensure they arrive in an acceptable condition, on occasion (and for reasons beyond our control) damage may happen in transit. Should this occur to a level that you deem unacceptable, then please contact our Customer Support team at orders@a-night-in.co.uk to let us know. If, at our sole discretion, if we accept the claim, we will give you the choice of a free replacement at our next available delivery date, or a refund. Please note that for a refund, an email with a clear, visible, photo of the product with packaging will need to be provided within 24hrs of receipt. If we offer you a refund, we will refund you the full amount paid for the damaged items within 3-5 business days to the card used to make the purchase.
Product availability & substitution
Our ingredients are subject to availability. In the event of any supply difficulties, we reserve the right, at our absolute discretion, to substitute any product with an alternate product of a similar style and equivalent (or greater) value and quality. We will always notify you of this before receipt of order.
If you should have any concerns or questions about your parcels, please contact our Customer Support at orders@a-night-in.co.uk
Returns
Due to the perishable nature of our Charcuterie Boxes, we are unable to accept returns. We offer our customers refunds or replacement delivery if our products are not delivered to an acceptable quality, as detailed above.
Age verification
Please note that anyone ordering alcohol from our website will need identification if they appear under the age of 25, failure to do so may mean that your order is revoked and a refund will be processed, a delivery fee may be deducted in these circumstances, this is at our discretion.